Privacy Policy

Last Updated: February 24, 2026

1. Introduction

At Reppk, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our mobile repair services and website. This policy applies to all customers who use our services.

2. Information We Collect

We collect the following types of information to provide and improve our repair services:

Personal Information

• Full Name: To identify you and personalise your service experience.
• Phone Number: To contact you regarding your repair status, booking confirmations, and service updates via WhatsApp or SMS.
• Email Address: For booking confirmations, receipts, and service communications (if provided).
• Address: Required for doorstep pickup and delivery services within our service areas.

Device Information

• Device Brand & Model: To identify the correct parts and repair procedures for your device.
• Device Issues: Description of the problems you are experiencing, to diagnose and plan the repair.
• IMEI Number: May be recorded for device identification and security purposes (only when necessary).

Booking Information

• Preferred repair date and time slot
• Service type (walk-in, pickup, or delivery)
• Booking codes and tracking information
• Payment records and transaction details

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your repair bookings
• To communicate repair status updates and booking confirmations
• To provide doorstep pickup and delivery services
• To send WhatsApp notifications about your repair progress
• To improve our services and customer experience
• To maintain records for warranty claims and service history
• To respond to your enquiries and provide customer support
• To comply with legal obligations and resolve disputes

4. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it:

• All data transmitted through our website is encrypted using SSL/TLS protocols.
• Access to personal information is restricted to authorised personnel only.
• We do not access, copy, or share any personal data stored on your device during repairs.
• Our technicians are trained in data privacy and device handling protocols.
• We regularly review and update our security practices to protect against unauthorised access.

5. Third-Party Services

We use the following third-party services in the operation of our business:

• WhatsApp Business: We use WhatsApp to send you booking confirmations, repair status updates, and delivery notifications. Messages are sent to the phone number you provide during booking. WhatsApp's own privacy policy governs how they handle message data.
• Payment Processors: If you pay via bank transfer, your banking details are handled by your respective bank. We do not store bank account or card details.
• Mapping Services: For pickup and delivery, we may use mapping services to locate your address. Only the address you provide is shared.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Cookies

Our website may use cookies and similar technologies to:

• Maintain your session while using our booking system
• Remember your preferences for a better user experience
• Ensure the security of our website (CSRF protection)

We do not use cookies for advertising or third-party tracking purposes. You can configure your browser to refuse cookies, though some features of our website may not function properly without them.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal data, subject to our legal obligations and legitimate business needs.
• Opt-out: You can opt out of receiving promotional communications at any time by contacting us.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information for the following periods:

• Booking Records: Retained for 2 years after the repair is completed, for warranty and service history purposes.
• Contact Information: Retained for as long as necessary to provide services and fulfil warranty obligations.
• Payment Records: Retained as required by applicable tax and financial regulations.

After the retention period, your data will be securely deleted or anonymised.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: info@reppk.com
• Phone: 03151081933
• WhatsApp: +92 315 1081933
• Location: Shop FF40, Dubai Tower, Khana Pull Lethrar Road | AFC Repairing Hub
• Hours: Monday – Saturday, 10:00 AM – 8:00 PM