Terms of Service

Last Updated: February 24, 2026

1. Introduction

Welcome to Reppk. These Terms of Service govern your use of our mobile repair services and website. By booking a repair or using our platform, you agree to be bound by these terms. Reppk is a professional mobile device repair service.

If you do not agree with any part of these terms, please do not use our services.

2. Services Offered

Reppk provides mobile device repair services including but not limited to:

• Screen replacement and repair
• Battery replacement
• Charging port and connector repairs
• Camera repair and replacement
• Software troubleshooting and updates
• Water damage assessment and repair
• Speaker and microphone repairs
• Back cover and housing replacement

We service all major brands including Samsung, Apple, Xiaomi, Oppo, Vivo, Realme, OnePlus, Huawei, Tecno, Infinix, and Nokia. Service availability may vary based on parts availability and device model.

3. Booking & Payment

When you book a repair through Reppk:

• You will receive a booking confirmation with a unique tracking code via WhatsApp or SMS.
• An estimated cost will be provided after free diagnostics. The final price may vary based on the actual repair needed.
• Payment is due upon completion of the repair and before device collection or delivery.
• We accept cash payments and bank transfers. Payment methods may be updated from time to time.
• Pickup and delivery services are available across Pakistan. Pickup fees may apply based on your location and zone.

4. Warranty Policy

All repairs performed by Reppk come with a 90-day warranty covering:

• Defects in the replacement parts we install
• Issues directly related to the repair work performed
• Workmanship quality of our certified technicians

The warranty does not cover:

• Physical damage occurring after the repair (drops, water damage, etc.)
• Issues unrelated to the original repair
• Devices that have been tampered with or repaired by a third party after our service
• Software issues unless the repair was specifically for a software problem
• Normal wear and tear

To claim warranty, please contact us with your booking code. We will inspect the device and honour the warranty if the issue falls within covered conditions.

5. Device Handling & Liability

We take the utmost care when handling your device. However, please note:

• Reppk is not responsible for any data loss during the repair process. We strongly recommend backing up your device before submitting it for repair.
• We will not access, copy, or share any personal data stored on your device. Your privacy is our priority.
• In rare cases where a device is damaged beyond repair during the repair process due to pre-existing conditions (e.g., severely corroded internals), we will inform you immediately and no repair charges will apply.
• Devices left uncollected for more than 30 days after repair completion will be subject to storage fees. Devices uncollected after 90 days may be disposed of after reasonable attempts to contact the owner.

6. Cancellation & Refund Policy

• Before repair begins: You may cancel your booking at no cost. Contact us via WhatsApp or call to cancel.
• After diagnostics but before repair: If you decide not to proceed after free diagnostics, there is no charge.
• After repair completion: Refunds are not available for completed repairs. However, if the repair does not resolve the issue, we will re-examine and attempt to fix it under our warranty terms at no additional cost.
• No Fix, No Fee: If we determine that your device cannot be repaired, you will not be charged for the repair attempt.

7. User Responsibilities

When using our services, you agree to:

• Provide accurate information about your device and the issues you are experiencing.
• Disclose any previous repairs or modifications made to the device.
• Remove any security locks (passcodes, patterns, Face ID, fingerprint locks) or provide access credentials necessary for testing the repair.
• Collect your device within the agreed timeframe after receiving notification that the repair is complete.
• Treat our staff and technicians with respect.

8. Limitation of Liability

To the maximum extent permitted by law:

• Reppk's total liability for any claim arising from our services shall not exceed the amount paid for the specific repair in question.
• We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, business interruption, or lost profits.
• We are not liable for delays caused by parts unavailability, force majeure events, or circumstances beyond our reasonable control.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our services.

10. Changes to Terms

Reppk reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: info@reppk.com
• Phone: 03151081933
• WhatsApp: +92 315 1081933
• Location: Shop FF40, Dubai Tower, Khana Pull Lethrar Road | AFC Repairing Hub
• Hours: Monday – Saturday, 10:00 AM – 8:00 PM