Track Your Order
Enter your booking code or phone number to check your repair status
How to Track Your Repair
Find Your Code
Check the confirmation email or SMS we sent when you booked. Your code looks like RPK-XXXXXX.
Enter It Above
Type your booking code in the search box and tap "Track" to see your repair status in real time.
Stay Updated
You'll see every step from diagnostics to completion. We also send updates via email and WhatsApp.
Frequently Asked Questions
Where do I find my booking code?
Your booking code was sent to you via email and SMS when you placed your repair order. It starts with "RPK-" followed by letters and numbers. Check your inbox or messages.
How long does a typical repair take?
Walk-in repairs are typically completed the same day. Online bookings include pickup and delivery — turnaround depends on your location. Complex repairs may take longer. You'll get updates via WhatsApp throughout.
Can I cancel or reschedule my booking?
Yes! Once you track your order, you'll see options to reschedule if your repair hasn't started yet. For cancellations, please contact us directly.
What does each status mean?
New = Received, Confirmed = Assigned to technician, In Progress = Being repaired, Ready = Done & ready for pickup, Delivered = Completed & handed over.
Is there a warranty on repairs?
Yes, all repairs come with a 90-day warranty. If the same issue recurs, we'll fix it free of charge.